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Shipping & Returns

How much does shipping cost?

Shipping charges are calculated based on the weight of the total package and the travel distance. 

Shipping fees are not calculated based on the value of the order or the quantity of the items in the order. 

If you would like to know how much your order will cost to ship, simply use the "quick shipping calculator" in your shopping cart. Just enter your zip code and state, and then click the "Apply" button. Your shipping charges will be calculated before you enter any billing information.

Currently all orders will be sent out as Standard Shipping. 

Shipping Methods & Transit Times

When you place an order, you can select one of the following shipping methods. Transit times and details are listed below. 

* Standard Shipping - LEAST EXPENSIVE. Contiguous U.S. Only. 3-5 business days.
* Postal Shipping - AK, HI, P.O. Boxes, APO, FPO and U.S. Territories. 3-25 business days. 

NOTE: Due to security alerts, weather, and other unforeseen circumstances, the United States Postal Service (USPS) and UPS may not honor their guaranteed delievery dates under rare extenuating circumstances.

For your protection, we track and insure orders. In the unlikely event that an order is lost, misdirected, or damaged in transit, you can contact the USPS or UPS directly. You should also notify us immediately if you receive products damaged in shipping, and take a picture of the damaged delivery if possible. We will make sure you are taken care of.

Refund/Return Policy

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way 
  • within 7 calendar days of the delivery date (after 7 days no returns are allowed) 
  • must not be a special order or a custom order 
  • unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description. 

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it. 

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Krafty Scrappers Kloset

436 Ascot Lane

Streamwood, IL 60107-6640

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